Last Updated: January 18, 2025

Thank you for shopping at Ranatori. Your satisfaction is our priority, and we aim to make your shopping experience smooth and enjoyable. Please review our Return and Refund Policy to understand your rights and how we process returns and refunds.

Interpretation and Definitions

Interpretation

The words in this policy with initial capitalized letters have meanings defined under the following conditions. These definitions apply regardless of whether they appear in singular or plural.

Definitions

• Company (referred to as "the Company," "We," "Us," or "Our") refers to Ranatori LLC, located at 1309 Coffeen Avenue, Ste 1200, Sheridan, WY, US, 82801.
• Goods refers to the products available for purchase on the Website.
• Orders refers to a request made by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Ranatori, accessible from https://www.ranatori.com.
• You means the individual accessing or using the Service, or a company or legal entity on behalf of which the individual is accessing or using the Service.

Order Cancellation Rights

You have the right to cancel your order within 14 days of receiving the Goods without providing a reason.

Cancellation Deadline

• The deadline to cancel an order is 14 days from the date You receive the Goods, or a third party (not the carrier) appointed by You takes possession of the Goods.

How to Cancel Your Order

To exercise your right of cancellation, please inform us clearly of your decision via:

• Email: inquiries@ranatori.com
  We will refund your payment within 14 days of receiving the returned Goods, using the same payment method as your original purchase. No fees will be charged for this reimbursement.

Conditions for Returns

 

To be eligible for a return, the following conditions must be met:

1. Return Timeline: The Goods were purchased within the last 14 days.
2. Original Condition: The Goods must be in their original packaging, unused, and in the same condition as when You received them.
3. Exclusions: The following items cannot be returned:
• Goods made to your specifications or clearly personalized.
• Goods that deteriorate quickly or have expired.
• Goods unsealed after delivery, which are unsuitable for return due to health protection or hygiene reasons.
• Goods that, by their nature, are inseparably mixed with other items after delivery.

The Company reserves the right to refuse returns that do not meet these conditions.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. Please send the items to the following address:
Ranatori LLC
1309 Coffeen Avenue, Ste 1200, Sheridan, WY, US, 82801

We recommend using an insured and trackable shipping service, as We cannot be held responsible for Goods lost or damaged during return transit.

Proof of Return

We will process refunds only upon receiving the returned Goods or proof of their shipment.

Refund Policy

Eligibility for Refunds

• Only regular-priced items are eligible for refunds.
• Sale items or items purchased under special promotions cannot be refunded unless required by applicable law.

Refund Process

Once We receive and inspect your returned Goods, We will notify You of the status of your refund. Approved refunds will be processed within 14 days, and the amount will be credited to the original payment method.

Gift Returns

• If the Goods were marked as a gift at the time of purchase and shipped directly to You, You will receive a gift credit equal to the return's value.
• If the Goods were not marked as a gift, the refund will be issued to the original purchaser.

Contact Us

If You have any questions about our Return and Refund Policy, please reach out to us:

• Email: inquiries@ranatori.com
• Phone: +1 347-797-6843 (Monday to Friday, 9 AM - 6 PM MST)

We appreciate your trust in Ranatori and are committed to providing a hassle-free return and refund experience.